Help Centre
Frequently asked questions
Everything about shipping, sizing and returns. Still stuck? Email support@kyoto-lion.com — we reply within 1 business day.
Where do you ship?
We currently ship within the United States. We are expanding to Canada, the UK, Australia and the EU soon. If you are outside the US, email us and we will let you know when your country opens.
How long does delivery take?
Orders are processed and dispatched within 1–3 business days. After dispatch, Standard shipping takes 7–12 business days and Express takes 5–8 business days. Delivery times can vary slightly by destination.
How much is shipping?
Standard is $4.99 and Express is $12.99. Standard shipping is free on US orders over $29.00.
Will I get a tracking number?
Yes. We email a tracking link as soon as your parcel is dispatched. If you do not see it, check your spam folder or email us with your order number.
My order has not arrived yet. What should I do?
If your order is past the estimated window, email us with your order number and we will look into it right away. Please allow up to 12 business days for Standard delivery before reporting a delay.
How do your sizes run?
Our pieces are true to size with a relaxed fit. Each product page has a size chart with measurements — please check it before ordering, and size up if you prefer an oversized look.
How do I return or exchange an item?
You have 30 days from delivery to request a return. Items must be unworn, unused, with tags and in their original packaging. Email us to start a return and we will send instructions. See our Return & Refund Policy.
Who pays for return shipping?
Return shipping is paid by the customer and is non-refundable. If your item arrived damaged or incorrect, we will cover the cost.
How should I care for my garment?
Machine wash cold, inside out, with like colours. Do not bleach. Hang dry or tumble on low. Avoid ironing directly on the print.
A design is sold out — will it come back?
Most designs are restocked seasonally. Email us the design name and we will notify you when it is back in stock.
Still need help? Contact us or email support@kyoto-lion.com.